Please read these terms carefully before using the Mova platform. By accessing our services, you agree to be bound by these terms.
These Terms contain a binding arbitration clause and class action waiver. Please read Section 11 (Dispute Resolution) carefully, as it affects your legal rights.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Rider," "Driver," or "you") and Mova Technologies Inc. ("Mova," "Company," "we," "us," or "our") governing your access to and use of the Mova platform, applications, websites, and services (collectively, the "Platform").
By downloading the app, creating an account, or using any part of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Platform.
You must be at least 18 years of age and legally capable of entering into a binding contract in your jurisdiction to use the Platform.
Mova grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform strictly in accordance with these Terms. This license does not include the right to:
We reserve the right to modify, suspend, or discontinue any aspect of the Platform at any time, with or without notice, and without liability to you.
As a user of the Mova Platform, you agree to:
Violation of these responsibilities may result in immediate account suspension or termination.
When you request a ride, you are creating a binding request for transportation services. By confirming a booking, you agree to pay the fare displayed (or estimated) at the time of booking.
Drivers may accept or decline ride requests at their discretion. Mova does not guarantee the availability of rides at all times or in all locations.
When sharing your trip link, it is your responsibility to ensure you only share it with trusted individuals. Mova is not liable for unauthorized access to your trip data resulting from your sharing.
Fares are calculated based on a combination of base fare, distance, time, applicable surcharges, tolls, and demand-based pricing (surge pricing). The fare estimate provided before booking is not guaranteed and final charges may vary.
During periods of high demand, fares may increase significantly. You will be notified of surge pricing before confirming your ride. Acceptance of a surge-priced ride constitutes your agreement to pay the higher fare.
If you cause damage or require extraordinary cleaning of a vehicle, Mova may charge additional fees to cover the driver's costs. These fees will be communicated before being processed.
If a driver cancels your ride, you will not be charged. We will automatically attempt to find you another driver.
Refund requests for trips you believe were incorrectly charged can be submitted through the app's trip history section within 7 days of the trip. Mova reviews each case individually and processes approved refunds within 5–10 business days to your original payment method.
If you fail to arrive at the pickup location within the specified wait time, the driver may cancel the trip and a no-show fee may apply.
Drivers using the Mova Platform are independent contractors, not employees, agents, or representatives of Mova. Nothing in these Terms creates an employment relationship, partnership, joint venture, or agency relationship between Mova and any Driver.
Drivers receive a percentage of each fare (the "Driver Share"), less applicable platform fees. Mova may adjust the platform fee structure with reasonable advance notice. Drivers are responsible for all applicable taxes on their earnings.
Mova reserves the right to suspend or terminate any account, without prior notice, for reasons including but not limited to:
Users may appeal a suspension by contacting our support team at support@mova.app. We will review appeals within 10 business days. Mova's decision on appeals is final.
Upon termination, your right to use the Platform ceases immediately. Outstanding balances remain payable. Data retention and deletion will proceed in accordance with our Privacy Policy.
The Mova Platform, including all software, designs, trademarks, logos, content, and other materials, is the exclusive property of Mova Technologies Inc. and is protected by copyright, trademark, and other applicable intellectual property laws.
You may not use, copy, reproduce, or distribute any Mova intellectual property without express written permission. Any feedback, suggestions, or ideas you provide to Mova may be used by us without obligation or compensation to you.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. MOVA MAKES NO WARRANTY THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOVA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OR INABILITY TO USE THE PLATFORM.
IN NO EVENT SHALL MOVA'S TOTAL LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO MOVA IN THE 3 MONTHS PRECEDING THE CLAIM OR (B) $100.
Mova is a technology platform that connects riders with independent driver-contractors. Mova does not provide transportation services directly and is not responsible for the actions or omissions of drivers or for the quality, safety, or legality of the transportation provided.
Before initiating formal proceedings, you agree to contact Mova at legal@mova.app and attempt to resolve the dispute informally. We will make good-faith efforts to resolve the matter within 30 days.
If informal resolution fails, disputes shall be resolved through binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration shall take place in San Francisco, California, and judgment on the award may be entered in any court of competent jurisdiction.
YOU AND MOVA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. This waiver is subject to applicable law.
Either party may seek emergency injunctive relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration. Claims related to intellectual property rights are excluded from mandatory arbitration.
These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the courts located in San Francisco County, California, for any matter not subject to arbitration.
If any provision of these Terms is found to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force.
We reserve the right to update these Terms at any time. Material changes will be communicated via:
Your continued use of the Platform after changes become effective constitutes acceptance of the updated Terms. If you disagree with any changes, you must stop using the Platform and may close your account.
For questions about these Terms, please contact our legal team: