Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Rider," "Driver," or "you") and Mova Technologies Inc. ("Mova," "Company," "we," "us," or "our") governing your access to and use of the Mova platform, applications, websites, and services (collectively, the "Platform").

By downloading the app, creating an account, or using any part of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Platform.

You must be at least 18 years of age and legally capable of entering into a binding contract in your jurisdiction to use the Platform.

2. Platform Use

Mova grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform strictly in accordance with these Terms. This license does not include the right to:

• Reproduce, distribute, modify, or create derivative works of the Platform
• Use the Platform for commercial purposes not expressly authorized by Mova
• Access the Platform through automated means (bots, scrapers, or similar tools)
• Reverse engineer, decompile, or attempt to extract the source code
• Circumvent any security features or access controls

We reserve the right to modify, suspend, or discontinue any aspect of the Platform at any time, with or without notice, and without liability to you.

3. User Responsibilities

As a user of the Mova Platform, you agree to:

• Provide accurate, current, and complete information during registration and keep it updated
• Maintain the confidentiality of your account credentials and be responsible for all activity under your account
• Comply with all applicable local, state, national, and international laws and regulations
• Treat all other users of the Platform with respect and dignity
• Not engage in any conduct that is harassing, threatening, abusive, discriminatory, or otherwise objectionable
• Not use the Platform to facilitate any illegal activity
• Report any safety concerns, abuse, or policy violations through the app immediately
• Not impersonate any person or entity or misrepresent your identity

Violation of these responsibilities may result in immediate account suspension or termination.

4. Ride Policies

4.1 Booking a Ride

When you request a ride, you are creating a binding request for transportation services. By confirming a booking, you agree to pay the fare displayed (or estimated) at the time of booking.

4.2 Rider Conduct

• Riders must wear seatbelts at all times during a trip
• Food and beverages are permitted at the driver's discretion
• Maximum passenger count must not exceed the vehicle's legal capacity
• Riders are responsible for any damage caused to the vehicle
• No smoking, vaping, or use of illegal substances in any vehicle
• Animals must be in an appropriate carrier unless the driver explicitly agrees otherwise

4.3 Ride Acceptance

Drivers may accept or decline ride requests at their discretion. Mova does not guarantee the availability of rides at all times or in all locations.

4.4 Trip Sharing

When sharing your trip link, it is your responsibility to ensure you only share it with trusted individuals. Mova is not liable for unauthorized access to your trip data resulting from your sharing.

5. Payments & Pricing

5.1 Fare Calculation

Fares are calculated based on a combination of base fare, distance, time, applicable surcharges, tolls, and demand-based pricing (surge pricing). The fare estimate provided before booking is not guaranteed and final charges may vary.

5.2 Surge Pricing

During periods of high demand, fares may increase significantly. You will be notified of surge pricing before confirming your ride. Acceptance of a surge-priced ride constitutes your agreement to pay the higher fare.

5.3 Payment Methods

• Payment is processed automatically at trip completion
• We accept major credit/debit cards, digital wallets, and in-app payment credits
• Cash payment is available in select markets at driver's discretion
• You authorize Mova to charge your payment method for all rides and applicable fees

5.4 Cleaning & Damage Fees

If you cause damage or require extraordinary cleaning of a vehicle, Mova may charge additional fees to cover the driver's costs. These fees will be communicated before being processed.

6. Cancellations & Refunds

6.1 Rider Cancellations

• Cancellations within 2 minutes of booking are generally free of charge
• Cancellations after a driver has been dispatched may incur a cancellation fee
• Cancellation fees compensate drivers for their time and fuel costs
• Repeated cancellation patterns may result in account restrictions

6.2 Driver Cancellations

If a driver cancels your ride, you will not be charged. We will automatically attempt to find you another driver.

6.3 Refund Policy

Refund requests for trips you believe were incorrectly charged can be submitted through the app's trip history section within 7 days of the trip. Mova reviews each case individually and processes approved refunds within 5–10 business days to your original payment method.

6.4 No-Show Policy

If you fail to arrive at the pickup location within the specified wait time, the driver may cancel the trip and a no-show fee may apply.

7. Driver Terms

7.1 Driver Status

Drivers using the Mova Platform are independent contractors, not employees, agents, or representatives of Mova. Nothing in these Terms creates an employment relationship, partnership, joint venture, or agency relationship between Mova and any Driver.

7.2 Driver Requirements

• Valid driver's license for the applicable vehicle class
• Minimum age requirement (as specified in your jurisdiction)
• Clean background check (criminal and driving record)
• Valid vehicle registration and insurance meeting Mova's minimum standards
• Vehicle meeting Mova's age, condition, and safety requirements
• Smartphone capable of running the Mova Driver app

7.3 Driver Earnings

Drivers receive a percentage of each fare (the "Driver Share"), less applicable platform fees. Mova may adjust the platform fee structure with reasonable advance notice. Drivers are responsible for all applicable taxes on their earnings.

7.4 Driver Obligations

• Maintain the vehicle in a safe, clean condition at all times
• Comply with all applicable traffic laws and regulations
• Follow the Mova Driver Code of Conduct
• Maintain appropriate insurance coverage
• Complete assigned rides promptly and professionally
• Not use the Platform while under the influence of alcohol, drugs, or medication that impairs driving ability

8. Account Suspension & Termination

8.1 Suspension Grounds

Mova reserves the right to suspend or terminate any account, without prior notice, for reasons including but not limited to:

• Violation of these Terms or our community guidelines
• Fraudulent activity or misrepresentation
• Safety violations or reports of threatening behavior
• Repeated low ratings falling below our minimum threshold
• Failed background checks or license/insurance lapses (drivers)
• Chargebacks or payment disputes
• Inactivity for an extended period

8.2 Appeals Process

Users may appeal a suspension by contacting our support team at support@mova.app. We will review appeals within 10 business days. Mova's decision on appeals is final.

8.3 Effect of Termination

Upon termination, your right to use the Platform ceases immediately. Outstanding balances remain payable. Data retention and deletion will proceed in accordance with our Privacy Policy.

9. Intellectual Property

The Mova Platform, including all software, designs, trademarks, logos, content, and other materials, is the exclusive property of Mova Technologies Inc. and is protected by copyright, trademark, and other applicable intellectual property laws.

You may not use, copy, reproduce, or distribute any Mova intellectual property without express written permission. Any feedback, suggestions, or ideas you provide to Mova may be used by us without obligation or compensation to you.

10. Liability Limitations

10.1 Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. MOVA MAKES NO WARRANTY THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOVA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OR INABILITY TO USE THE PLATFORM.

IN NO EVENT SHALL MOVA'S TOTAL LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO MOVA IN THE 3 MONTHS PRECEDING THE CLAIM OR (B) $100.

10.3 Transportation Services

Mova is a technology platform that connects riders with independent driver-contractors. Mova does not provide transportation services directly and is not responsible for the actions or omissions of drivers or for the quality, safety, or legality of the transportation provided.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating formal proceedings, you agree to contact Mova at legal@mova.app and attempt to resolve the dispute informally. We will make good-faith efforts to resolve the matter within 30 days.

11.2 Binding Arbitration

If informal resolution fails, disputes shall be resolved through binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration shall take place in San Francisco, California, and judgment on the award may be entered in any court of competent jurisdiction.

11.3 Class Action Waiver

YOU AND MOVA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. This waiver is subject to applicable law.

11.4 Exceptions

Either party may seek emergency injunctive relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration. Claims related to intellectual property rights are excluded from mandatory arbitration.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the courts located in San Francisco County, California, for any matter not subject to arbitration.

If any provision of these Terms is found to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force.

13. Changes to Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via:

• Push notification to registered users
• Email to the address associated with your account
• Prominent in-app banner at least 14 days before changes take effect

Your continued use of the Platform after changes become effective constitutes acceptance of the updated Terms. If you disagree with any changes, you must stop using the Platform and may close your account.

14. Contact Us

For questions about these Terms, please contact our legal team: